What Is VoIP Fraud? Things You Should Know about VoIP Fraud

 VoIP has been one of the revolutionary industries in the world. Millions of calls are conducted using SIP VoIP lines. There are thousands of VoIP service providers using one or more VoIP solutions to cater to their customers. In a nutshell, it is a million-dollar industry, which easily attracts people with malicious intent. As all calls carried out in the VoIP industry traverse through the internet, attacks become easier by hackers. Usually, all solutions like an open-source telecom billing platform, VoIP PBX solution, etc. come with some security features, but casual tools are not enough to prevent VoIP fraud.

What is VoIP fraud?

In simple words, VoIP fraud is an activity performed by hackers to use a premium VoIP service without paying for it. In some cases, hackers use this service to an extent that it can bankrupt an international VoIP wholesale provider. It is also known as toll fraud.

Things you should know about VoIP frauds:

1. No VoIP system is secure from VoIP fraud

This may sound scary, but this is the ultimate truth. Even if the top VoIP Softswitch providers build the most robust class 4 Softswitch software or a VoIP PBX solution, it is prone to any VoIP attack, including toll fraud. Knowing this fact can keep you on your toe to keep your system secure by taking the required preventive steps.

2. Open source solutions are an easy victim of VoIP fraud

Open source solutions are easy to attack because the whole source code is available. The hackers can review open source VoIP PBX or open source VoIP billing solution code to identify windows to enter and hack the system to bypass payment to attempt toll frauds. 

3. VoIP fraud can sack a VoIP provider

It may sound casual to have some clients that attempt toll frauds to save some bucks and may not affect big VoIP providers. However, this can go so serious that it can sack the whole business and a provider. In some cases, hackers and attackers run a script of toll frauds to make many international calls using the IP PBX platform and SIP lines of the platforms. They make constant calls until the provider is sacked and has no balance to offer. This can not only damage the financial condition of a VoIP business, but it can also damage the reputation of the business.

4. You can prevent VoIP fraud

VoIP frauds are not new to the top VoIP developers and development companies. Thus, they have already developed some advanced fraud detection and protection software and tools. All you need to do is use those tools and suggestions to keep your FreeSWITCH billing, IP PBX, class 4 Softswitch software, or any other VoIP solution secure.

This type of attack is so well known that now even top open-source solutions such as open-source telecom billing or open-source VoIP PBX software offer added security modules like fraud detection. All you need to do is use this module to get alerts on any malicious activity or fraud attack. Secure payment gateway integration, automated alerts, live monitoring, upgraded system, etc. are some steps that you can take in advance to prevent the system from major damages caused due to toll frauds.

Concluding notes:

VoIP fraud is not something new that cannot be tackled. Software providers and VoIP service providers have become more conscious about how they handle customer interest and their business from attackers. There are multiple fraud detection and protection platforms available for use. Even an open-source telecom billing system comes with smart fraud detection software. Taking preventive steps can save a VoIP business and an international VoIP wholesale provider from getting sacked. 

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