Open-Source VoIP Billing Solution

A VoIP billing software solution is widely touted by VoIP service providers . All VoIP solution users use Asterisk or FreeSWITCH billing software , which can be an open-source or a proprietary solution.  Due to increasing advantages, the open-source billing system offered by top open source VoIP billing solution providers is more popular than third-party software solutions for VoIP invoicing and billing. There are some common communication barriers in using open source VoIP invoicing and billing solutions.  In this article, I will share the top resolutions to overcome those major barriers. These solutions apply to any VoIP solution you are using along with the open-source VoIP billing software. 1. Inefficient operations Nobody likes to use a Softswitch billing solution or any other VoIP product billing software that gives inefficient results. Even jittery voice and poor quality communication due to inaccurate software setup can lead to poor customer experience and slow bu...

  The wholesale VoIP business is massive. Millions of calls get handled per second in this industry. Thus, a wholesale VoIP business needs to use the most advanced tools and infrastructure. They must have robust, secure, and reliable systems in place to assure 99.99% uptime . Furthermore, speed and accuracy are necessary components for this business.  It is mandatory to get the best wholesale switch, which is also known as the class 4 Softswitch solution. It is the primary software that runs the whole business. Along with offering the routing of long distance calls in massive volume, this business needs to focus on accurate billing. This type of VoIP service provider must get a class 4 switch with an integrated FreeSWITCH billing solution . Furthermore, it is necessary to focus on getting an advanced billing solution integrated into this wholesale switch by the same provider.  Here are the major advantages of using a class 4 Softswitch with an integrated advanced billing...

The VoIP billing system is required in almost all VoIP businesses, including call center software providers that offer call center services to the contact centers. It can also be used in contact centers to leverage the advantage of the VoIP billing system. There are many contact centers that have started using the VoIP billing software along with their inbound or outbound call center solution.  If you are thinking of getting a billing system for your contact center, then I have come up with some suggestions that you can keep in mind to identify the right billing system .  1. Find the VoIP billing system that is compatible with your call center dialer software Whether you are using an omnichannel call center solution or any other system, it is obvious that you will use the VoIP billing system with your call center software. It means you will need to integrate your telecom billing software into your call center dialer software. Therefore, the first thing to keep in mind is that...

With easy access to the VoIP system and VoIP services , the number of VoIP businesses across the globe has increased. To survive in this ever-increasing competition among VoIP businesses, the VoIP service providers need to be more strategic. To improve a VoIP business to increase revenues and customer loyalty, there are some key points that an international VoIP wholesale provider and other VoIP service providers can follow.  I will share some of the key points that can help you in improving any VoIP business in this article. 1. Focus more on customer experience  Retaining an existing customer is cheaper than onboarding a new customer. Thus, if you can retain your customers, you win half of the game. To improve customer experience, follow the best practices followed by other business VoIP providers . You can also define some exclusive policies to cater to customers such as to resolve a customer concern within 2 working days. All of this can help in improving the customer expe...

  There has been an ever going debate between superiority of two VoIP Softswitch solutions: Wholesale Softswitch aka class 4 Softswitch software Retail Softswitch aka class 5 Softswitch software The VoIP service provider has been debating on the fact, which switch is the best and that is what we are going to delve deeper into this article. To understand the difference between both of these VoIP solutions, let’s understand the utilities, working models and features of both of these software solutions. 1. Class 4 VoIP Softswitch It is used to serve wholesale VoIP business by providing call routing services to international wholesale VoIP service providers. The major utility of class 4 Softswitch software is to deliver call distribution from source to destination for massive call volume. This switch serves to the retail VoIP service provider to connect end-user calls to the destination, which can be local or international. As the whole business model of class 4 Softswitch softwar...

VoIP-based solutions are famous because they support crystal clear voice and HD quality video transfer over SIP VoIP lines. This makes communication better and even cheaper, also for long-distance communication. Along with voice and video, VoIP solutions also traverse data, fax, and other mediums of communication. All these advantages of VoIP keep adding more and more users to its user base. To support retail and wholesale VoIP communication different Softswitch software solutions are used. There are different types of VoIP Softswitch solutions available, which are offered by major VoIP Softswitch providers . Out of all different types of Softswitch VoIP solutions , two switches are majorly used in the VoIP industry. 1. Class 4 Softswitch software It is a wholesale VoIP Softswitch and is majorly used by international VoIP wholesale providers . It helps in routing calls, data, fax, video, and other traffic to international destinations. It charges wholesale termination rates, whi...