Softswitch Is a Boon for Telecommunication

 The VoIP industry works on the concept of routing calls from source to destination and from one user to another using SIP VoIP lines. The stepping stone of this whole concept is dependent on the VoIP Softswitch solution. 

The invention of a Softswitch solution has really brought a revolution in the VoIP industry and worked as the greatest gift for all industries gaining advantages of the world class VoIP solution.

In the industry, there are three major types of VoIP Softswitch solutions available:

  1. Class 5 Softswitch software

  2. Class 4 Softswitch software

  3. Class 4/5 Softswitch software, also known as a hybrid Softswitch solution

The hybrid switch will have all features of class 5 and a class 4 VoIP Softswitch. 

Class 4 Softswitch open source or proprietary solution is used to provide wholesale VoIP call routing services and that is why it is also known as a wholesale switch. It is more widely used by wholesale VoIP service providers.

Class 5 Softswitch open source or proprietary solution is used to provide end to end communication services. It is also known as a retail switch. The IP PBX system has the same features as this retail switch. Thus, it is also referred to as a VoIP PBX system. It is usually used by VoIP service providers that offer business phone services.

Softswitch solutions are boon for the telecom industry

As mentioned earlier, the whole VoIP industry is operating with a common goal of offering rich communication and collaboration services. In this, the Softswitch solutions play a vital role and work as a boon given by the top VoIP Softswitch providers.

A class 5 Softswitch software system offers a communication service with rich telecom features, which include:

  • Call routing

  • Call queues

  • Ring group

  • Auto attendant with an IVR

  • Call park and pickup

  • Call transfer

  • Call forwarding

  • Call recording

  • Voicemail

  • Reports

  • And more

This switch empowers business communication by adding value added features and it meets a major need of all businesses and even end users.

On the other hand, class 4 Softswitch software is used to route calls to international destinations. It can traverse calls and other data over internet lines with different call distribution rules like:

  • Least cost routing (LCR)

  • Lossless routing

  • CLI and Non-CLI routing

  • Prefix based call routing

  • Priority routing

  • And more

The call traffic sent by a class 5 Softswitch open source solution for international calls gets traversed from source to destination using the wholesale switch. 

Concluding notes

While a wholesale switch manages the demand of international wholesale VoIP providers, the retail switch takes care of the retail market by offering end to end communication features. The class 4/5 Softswitch software creates a full operational circle to meet the wholesale and end to end communication needs of businesses. 

In any VoIP business network, any of these two or both of the switches are part of the software infrastructure. The future of the VoIP industry is difficult to imagine without using any of these Softswitch solutions. This is the reason they are called the boon for telecommunication.

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