Advanced Softswitches and VoIP Billing Management Services - A Boon for Telecom Carriers



VoIP-based solutions are famous because they support crystal clear voice and HD quality video transfer over SIP VoIP lines. This makes communication better and even cheaper, also for long-distance communication. Along with voice and video, VoIP solutions also traverse data, fax, and other mediums of communication. All these advantages of VoIP keep adding more and more users to its user base. To support retail and wholesale VoIP communication different Softswitch software solutions are used.

There are different types of VoIP Softswitch solutions available, which are offered by major VoIP Softswitch providers. Out of all different types of Softswitch VoIP solutions, two switches are majorly used in the VoIP industry.

1. Class 4 Softswitch software

It is a wholesale VoIP Softswitch and is majorly used by international VoIP wholesale providers. It helps in routing calls, data, fax, video, and other traffic to international destinations. It charges wholesale termination rates, which is why it is popularly known as a wholesale VoIP Softswitch by telecom carriers and wholesale VoIP service providers. This software usually has more features related to call distribution.

2. Class 5 Softswitch software

It is popularly known as retail VoIP Softswitch software because it is used to provide end-to-end VoIP service. This software usually has more features related to end-to-end communication because services offered using this proprietary or open-source Softswitch solution are used by end-users. Usually, it is used by the business VoIP providers or local VoIP providers. As it consists of a majority of VoIP PBX solution features, some telecom carriers refer to it as a Softswitch PBX solution.

Advanced Softswitch and VoIP billing management services

In the VoIP industry, you can use all different types of services, and Softswitch and VoIP billing management services are some of the popular services offered by retail or wholesale VoIP providers to telecom carriers. 

As per this service, the service provider will handle the following operations related to Softswitch VoIP solutions:

  • Management of routine operations carried out by wholesale VoIP Softswitch

  • Maintenance of wholesale and retail Softswitch software

  • Invoicing and billing operations of both VoIP Softswitch solutions using a feature-rich Softswitch billing platform.

These services are a boon for telecom carriers and other service providers in the telecom industry for multiple reasons.

1. It reduces the workload 

One of the major advantages of using management service for class 4/5 Softswitch billing platform is reduced workload. The service providers handle all the technical aspects related to these VoIP solutions. Telecom carriers can keep focusing on their business and revenue generation while technical aspects get handled by the management service providers.

One of the major work stresses in any VoIP business is related to billing. In the case of class 4/5 Softswitch billing, there would be thousands or millions of calls, which need to be billed accurately. This may include a whole brigade of accountants and finance professionals. Unlike involving massive manpower for accurate billing, by using VoIP billing service, the service providers can stay stress-free. The service providers usually use VoIP billing Softswitch solution, which can automate billing and invoicing operations.

2. It reduces expenses

In many cases, the service providers offer hosted VoIP Softswitch and billing solutions. It means the telecom service providers don’t need to invest in buying a Softswitch billing platform from a VoIP Softswitch solution provider. This eliminates capital investment. The hosted solutions also eliminate ongoing expenses related to software such as:

  • Failover and recovery

  • Hosting of the platform

  • Maintenance of the software

  • Upgradation of the solution

  • And more

All this reduces expenses at a greater level to help service users increase ROI (Returns over Investment) rapidly.

3. It backs the business growth

VoIP Softswitch providers or service providers that offer you software management service will handle all technical aspects of the software to keep it up and running. A stable software solution can aid in delivering jaw-dropping customer services, so you can earn customer loyalty and more referral business. 

On the other hand, as business VoIP providers will manage your proprietary or open-source Softswitch and VoIP billing FreeSWITCH solution, you can channel all your resources and energy into expanding and growing your business.

4. Reduced time to market

The VoIP billing Softswitch management service provider will automate the process of management of wholesale and retail VoIP traffic and billing all customers depending on the subscription and usage. Thus, businesses don’t need to invest time and money in hunting manual team members to take care of invoicing and billing, and other aspects. This reduces time to market and increases the success rate rapidly. 

5. Help in delivering a better customer experience

Usually, class 4 and class 5 Softswitch software solutions automate the operations related to traffic routing, but what is a most bothersome job in this industry is billing customers. The majority of times, billing algorithms are quite complicated, which reduces the productivity of accountants and makes the whole process error-prone. Inaccurate billing can increase customer trust issues. But, by using VoIP billing software, the whole process can be automated and made more accurate and efficient. The service providers keep track of all aspects related to billing. All this helps in delivering a better customer experience so more customers can be retained.

Concluding notes

In conclusion, Softswitch and VoIP billing service providers can eliminate all your stress of handling intricate aspects of managing VoIP Softswitch open source or proprietary solutions along with Softswitch integration with VoIP billing solutions for accurate billing.

By leaving intricacies behind, you can continue defining higher business goals and leverage better business benefits. Unlike your in-house team or purchased VoIP billing switch, the management service providers often serve you with hosted VoIP Softswitch and billing solutions. This will further simplify your in-house infrastructure and its management.

All in all, advanced Softswitch software and VoIP billing management services for the management of software and operations will ensure higher efficiency, accuracy, and on-time outcomes. This can let you reduce overheads and increase revenues, which would result in a higher ROI. Thus, these services are recognized as a boon for telecom carriers.

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