The Ultimate Solution for Communication Barriers in Open source VoIP Billing Software

A VoIP billing software solution is widely touted by VoIP service providers. All VoIP solution users use Asterisk or FreeSWITCH billing software, which can be an open-source or a proprietary solution. 

Due to increasing advantages, the open-source billing system offered by top open source VoIP billing solution providers is more popular than third-party software solutions for VoIP invoicing and billing. There are some common communication barriers in using open source VoIP invoicing and billing solutions. 

In this article, I will share the top resolutions to overcome those major barriers. These solutions apply to any VoIP solution you are using along with the open-source VoIP billing software.

1. Inefficient operations

Nobody likes to use a Softswitch billing solution or any other VoIP product billing software that gives inefficient results. Even jittery voice and poor quality communication due to inaccurate software setup can lead to poor customer experience and slow business success. 

As the open source VoIP billing software service is managed by a community of people, inaccuracy or common bugs are normally found. But, there are solutions to overcome these issues.

Solutions

  • Use a VoIP billing FreeSWITCH or Asterisk solution that is offered by one of the most reliable open-source VoIP billing solution providers. Even if you need to invest time in research and hunting the right provider, it will be worth it. You will end up saving a lot of time and money by having an accurate VoIP invoicing and billing system.

  • Another solution to overcome this issue is you need to invest in troubleshooting and bug fixing services offered by FreeSWITCH or Asterisk service providers that have the expertise in using the software.

2. Poor performance of the main software

Often, VoIP providers host their main solution such as class 5 Softswitch solution and VoIP billing software solution on a single server. This may end up resulting in conflicts of calls and may also degrade the performance of both solutions. In some cases, the VoIP service providers use more than one voice-over-internet protocol solution to run a huge business.

These kinds of issues further increase the cost of servers, hosting, maintenance, etc. 

Solutions 

  • You can manage to reduce the performance conflicts by creating a proper architecture of your software. Even if you use an open-source FreeSWITCH billing software solution, it is necessary to invest in designing a proper architecture of the software. You can take the help of a consultant for the same. The consultant must have experience in handling VoIP billing platforms from technical and business perspectives to help you leverage maximum advantages.

  • Another simple solution is you can create a cluster-based hosting plan, in which you segregate a complete solution into different components and host them as clusters. This can ensure that the operations of one solution such as a class 5 Softswitch solution do not interfere with the performance of the FreeSWITCH billing open source solution.

3. Poor support for scalability

VoIP businesses need to use highly scalable software solutions. Whether they are on-premise call center solutions or multi-tenant IP PBX software, it has to be scalable. In many cases, these VoIP solutions are scalable enough, but an open-source VoIP billing software service fails to match the standard of scalability to back a growing business.

This can be one of the most vicious barriers for a business as it can succumb to growth and expansion.

Solution 

  • Before getting an open-source solution from an open-source VoIP billing service provider or software provider, you need to inspect the scalability of the billing software. This can help you achieve the required scalability to back your growth of the business.

  • Another option is increasing server capacity and creating instances of the billing platform to back your business expansion. However, this will be an expensive solution. Thus, the best option is to ensure the scalability of the software well in advance. 

4. Real-time billing concerns

One of the major challenges faced by users of a FreeSWITCH billing open source solution is the issue of real-time billing. Only 2 out of 10 VoIP billing platforms support real-time billing and it becomes difficult to find one in one of the open-source VoIP solutions.

If real-time billing is not integrated into the billing system, then it may lead the balance of prepaid users into negative. This can cause further conflicts and increase issues. Thus, this barrier has to be worked upon to resolve future conflicts.

Solution 

  • You can get real-time billing features developed for your Softswitch billing solution or other VoIP platforms. This can be an expensive affair as you need to get a whole new and complicated feature developed.

  • The most flexible solution to this barrier is finding an open-source VoIP billing software service provider that provides inbuilt functionality of real-time billing into the software solution. This will save time and money that otherwise need to be spent on building this new feature. 

Conclusion

All VoIP businesses need to use an accurate and efficient VoIP billing system. Usually, the billing system gets integrated into the on-premise call center solutions, multi-tenant IP PBX software, or any other VoIP solution to provide a streamlined and well-organized functional system. The VoIP billing service provider or software provider often takes care of the integration of the billing system into the software. Sometimes, it causes compatibility issues between two systems, which get resolved by the service providers. However, the major roadblocks created by this software are not common compatibility issues.

The major barriers mentioned in this article can cause major challenges for a VoIP business to sustain and grow. But, the solutions mentioned in this article can help in overcoming those barriers. The right open source VoIP billing software solutions with correct features, fraud protection, right architecture, and scalable nature can give your business the required boost.

A majority of barriers can be discussed with your provider in advance to know his views and proposed solutions to empower your business with the most advanced and reliable VoIP solutions.

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