Multi Tenant IP PBX Solution - Key to Success for SMBs

SMBs (Small to Medium Businesses) get a clear opportunity to compete with major players across the globe. This is an advantage to get an opportunity to compete with global players, as well as a huge drawback if SMBs do not use this opportunity properly. The SMBs need to match their standards, offerings, and customer care with the international companies to serve worldwide customers. Even if an SMB is targeting local clients, the company needs to adopt the standards of major players in the industry. The huge enterprises use pricey tools such as AI chatbots, omnichannel contact center solutions, multi tenant IP PBX software, fax over IP software, etc. The SMBs cannot afford to use all of these systems. Thus, often lags behind the enterprises and finds it difficult to combat the competition.

The VoIP service providers have been making technology and VoIP based communication tools easily available for these small and medium businesses and a multi tenant IP PBX system is one of them. This platform can be the key to success for SMBs, let’s understand how.

1. No huge investment is required

Earlier, if an SMB wants to use a private branch exchange solution, it had to invest in FreeSWITCH or Asterisk development to build the platform. But, now SMBs can simply get access to the open source multi tenant PBX platform, which is available for free. All a business needs to do is set up and configure. Alternatively, the company needs to invest in a multi tenant hosted PBX solution, which is available as a service. 

Both of these options are affordable and have their own benefits to offer to the companies.

2. Position a positive business brand

The multi tenant IP PBX software can help an SMB to position a business as one of the big brands with its amazing features such as:

  • IVR system greets all customers and engages them until they get connected to the executive. The SMBs can play an IVR with multiple department options to create an impression of a huge enterprise.

  • Call hold and retrieve, custom music on hold (MOH), call transfer, etc. are some more professional communication features that help in enhancing the customer experience. 

  • Voicemail and email to voicemail are further important features that help in building a positive business brand value.

3. Attend all the important calls

For an SMB, each lead is important and it has to be attended to. Moreover, all calls of partnership, vendors, etc. need to be answered at the right time or with the right message. A multi tenant IP PBX system helps in achieving this with its features like:

  • IVR always attends all calls automatically to not only greet the callers, but to also collect their contact information to contact them later, in case the caller hung up before reaching the business executive.

  • Holiday based call routing is another amazing feature available in the multi tenant PBX software. This feature plays an IVR or puts calls into the queues depending on the time of the day.

4. Enhance customer care operations

Similar to lead calls, customer calls are crucial in a small or medium scale business. The SMBs thrive to attend to all client calls and deliver satisfactory results to them with their exceptional customer care services. A multi tenant IP PBX platform has the features to handle customer calls more professionally. For example:

  • Ring group feature makes sure even if executives are working from home, desk phone systems or mobile SIP dialer solutions of all customer care executives ring until one of them attends the call.

  • Extension calling provides access to the dedicated customer support executive to a client. This feature is similar to a sticky agent available in the on premise call center solutions.

  • Call forwarding feature ensures that if a customer is assigned to a predefined customer care executive, then the PBX multi tenant system will follow the executive via different numbers of options. This feature is excellent when handling premium customers in the business.

5. Reduce communication expenses

The multi tenant PBX solution uses SIP (Session Initiation Protocol) based calling functionality over PSTN (Public Switched Telephone Network). In simple words, it uses internet lines instead of physical lines to initiate, conduct and tear down all calls. Thus, it can help in reducing communication expenses in multiple ways:

  • It uses the existing internet infrastructure to set up a business phone system, which will reduce the cost of infrastructure.

  • It will not use physical hardware, wiring, etc. Instead of that, the multi-tenant hosted PBX solution uses a mobile SIP dialer, web based Softphone, internet lines, etc. All this further helps in saving money on infrastructure.

  • The cost of SIP to SIP and SIP to PRI calls is cheaper compared to PRI to SIP or PRI to PRI calling. As the PBX solution uses SIP based calling, the cost per call will also be reduced.

Overall, it will help in saving money in all aspects for an SMB.

6. Focus on business growth

If an SMB uses a hosted phone system with a PBX multi tenant platform offered by the best VoIP service provider, all technical aspects will be handled by the provider. This helps in saving resources otherwise invested in technical aspects. The saved manpower and money by reducing expenses can be used to expand and grow a business.

Concluding notes

In conclusion, a multi tenant PBX platform is now easily and affordably available to small and medium businesses, whether as an open source or as a hosted solution. This makes it easier to adopt this powerful technology tool to carry out business communication.

This software comes with a gamut of business benefits to empower SMBs. From saving money to positioning a business brand, catering to customers with excellent customer care services, capturing all sales calls, and much more can be achieved using a feature rich multi tenant IP PBX software solution.

Many SMBs have already adopted this business tool and are flourishing their businesses by leveraging the power of VoIP for business communication. Have you started using this platform or not?

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