IP PBX Software for VoIP Service Providers with Cutting-Edge Technologies and Multi-tenancy


VoIP service providers use different types of VoIP solutions to run their businesses and generate revenues. In some cases, from class 4 Softswitch software to hosted calling card platform, SIP trunk software, multi tenant Softswitch, and multiple other VoIP solutions are used by the providers to run an omnichannel business. On the other hand, some service providers choose to ace one of the top VoIP solutions to dominate one market segment in the VoIP telephony world. The multi tenant IP PBX software is one of the solutions that are majorly used by businesses to run the business as the best VoIP service provider.

To help these service providers, the VoIP software development companies have come up with an IP PBX system that is built by leveraging the power of cutting edge technologies and multi tenancy characteristics. Let’s explore more details about this software and how it benefits service providers.

1. Enterprise grade communication 

The enterprise grade voice and video communication have become necessary in businesses. The service providers can meet this business need by using the top multi tenant IP PBX system. This system uses cutting edge technologies such as FreeSWITCH to support hundreds of concurrent calls without degrading voice or video quality. In addition to that, the multi tenant PBX solutions also support enterprise grade communication features to empower businesses with a reliable and modern communication tool.

2. Excellent customer communication 

The multi tenant IP PBX platform supports several features that can help in delivering excellent customer support. Some of the key features available in this software to provide customer services are as below:

  • Call queues

  • Ring group

  • Time and holiday based call routing 

  • Call recording 

  • Call forwarding

  • Call transfer 

  • IVR

  • And more

3. Consolidated collaboration

The multi tenant IP PBX system not only provides excellent customer communication features, but also internal collaboration features like an extension to extension calling, voicemail, etc. All these features intend to provide a reliable collaboration tool to support remote work, too.

4. Centralized administration of communication

The multi tenant IP PBX software provides a centralized administration and control panel to the service provider. This not only helps in managing tenants, but also simplifies administration of usage of the system, assigning rate cards using a VoIP billing solution, etc. This software helps in delivering excellent control over the whole business model, which is much needed in this kind of business.

5. Monitoring with analytics 

Monitoring any business is necessary to get insights related to the following:

  • Customers

  • Demanding features or services 

  • Experience 

  • KPIs (Key Performance Indicators)

The modern multi tenant PBX solutions provide reports and insightful analytics that can help service providers gauge how the business is moving forward. This not only helps in optimizing workforce and service models to deliver a better customer experience, but it also helps in defining new profit making strategies based on the solid data available in the system.

Concluding notes

In conclusion, whether you use an open source multi tenant PBX or a third party multi tenant PBX solution, you can take advantage of having a centralized system to run your business as the best VoIP service provider. You can deliver excellent call quality along with enterprise grade features. At the same time, the multi tenant IP PBX software will ensure that you get complete and centralized control over all operations and tenant accounts. This gives a great business tool to generate revenue.

This is the reason many service providers now capture the business phone service segment using a reliable and scalable multi tenant IP PBX platform to support their growth model. This software gets empowered with cutting edge technologies like FreeSWITCH and multi tenancy support. 

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