Small Business VoIP Solutions: Lower Cost and Higher Features



Communication has been a vital element of any business for ages. In the past few decades, technology driven inventions, cheaper access to technology, and progressing leadership have removed the geographical barriers to give global opportunities to businesses. Smart telephony platforms have become one of the driving factors for these businesses that vision to go global.

When a business targets an international audience, the expenses are likely to increase, and telecommunication is one of the major business areas that can make a hole in a business owner's pocket by increasing expenses. However, there is nothing to worry about in the presence of VoIP based telephony solutions. The VoIP software providers reduce the expenses of telecommunication and increase communication features to benefit businesses. These VoIP solutions are highly affordable and even available as a rental or hosted solution, which is why they can be used by small businesses as well. In fact, you can find the specific small business VoIP solutions offered by the top VoIP solutions providers.

How do small business VoIP solutions lower the cost?

The smart VoIP solutions reduce the cost of small businesses in multiple aspects

Telecommunication setup and infrastructure

One of the major advantages of using small business VoIP software is that the setup and infrastructure are completely digitized. In fact, you can use a complete cloud based communication or unified communication solution. This will eliminate expenses related to physical space, hardware, wiring, etc., which are too high in terms of PSTN based communication systems.

Maintenance cost

As the whole VoIP software will be hosted on a cloud or server with minimal to no hardware, the cost of maintenance would be quite low. In fact, deprivation with time will be completely removed as software solutions don’t get wear and tear signs. This will save significant funds for a small business.

Training and workforce involvement

Using any VoIP solution whether it is a class 4 Softswitch or even a multi tenant IP PBX solution is extremely easy due to the engaging user interface with GUI elements. In fact, some VoIP solutions like a mobile SIP dialer will replicate the native phone app to make it simpler to use that app without any training. Moreover, manpower will be able to work more productively with automation and other features available in the smart telephony platforms. For example, IVR will eliminate the need for a human resource to attend calls and route to the concerned business executives. This job will be done automatically. 

Operational model

One of the most important characteristics of the VoIP solutions that indeed cut off the expenses over telecommunication is its operational model. The VoIP based communication solutions will use a SIP based calling mechanism even to connect with a traditional phone number. It means, unlike public switched networks, VoIP based communication software platforms use internet lines to initiate, carry out, and hang up calls. This reduces the cost per call drastically down. Internal communication is often made free by the VoIP software with its extension to extension calling feature. 

In conclusion, in multiple ways, small businesses can lower expenses by using one or more VoIP based telephony solutions.

How do small business VoIP solutions increase features?

All small business VoIP solutions will have an array of advanced features to add more benefits, unlike traditional telephony systems. By providing a higher number of features to enhance business communication, the small business VoIP solutions increase features.

Let’s take the example of the top small business VoIP software platforms that increase features and reduce expenses.

Small business VoIP solutions that reduce expenses and empower communication

There are several VoIP solutions that can benefit small businesses with two major advantages. Here are the top 3 VoIP telephony solutions for small businesses.

1. IP PBX solution

This is one of the most widely used business communication tools offered by VoIP software development companies. It is also referred to as a business phone system. It provides all business communication features to empower businesses. 

Following are the common key features available in this software:

  • Dashboard

  • Extension support

  • Speed dial

  • Call forwarding

  • Blind and attended transfer

  • IVR or auto attendant

  • Time and holiday based call distribution

  • Find me Follow me

  • Call mute and un-mute

  • Call hold and retrieve

  • Blacklist

  • Barge-in

  • Reports

  • Call logs

  • And more

It is one of the most feature rich solutions. For enterprises, a multi tenant IP PBX solution is also available.

2. Mobile SIP dialer or PC dialer

It is another small business communication tool offered by VoIP. A SIP dialer for mobile lets business teams communicate with each other and clients using a mobile app that resembles the native phone app, but it will have more advanced communication features. A PC dialer is a desktop or laptop software solution, which lets business teams communicate via their desktop or laptop and using advanced features.

Following are the common key features available in this app or software:

  • Profile 

  • Call mute and un-mute

  • Call transfer

  • Call waiting 

  • Last call redial

  • Phonebook

  • Call logs

  • In-app recharge

  • And more

3. Fax over IP solution

This software is specifically beneficial for companies that have faxing needs. It eliminates the use of faxing hardware and stationery and makes faxing a delightful experience. 

Following are the common key features available in this software:

  • Email to fax, fax to email, web to fax support

  • Edit header of the fax

  • Color fax support 

  • Fax receipt 

  • Logs

  • And more

Concluding notes

Small businesses have much to gain by using any of the VoIP solutions as they will give way more advanced features to empower teams and businesses. Moreover, the cost would be lower by up to 70% compared to traditional telephony systems.

Smart telephony platforms are widely adopted by small businesses along with enterprises. Your business can take advantage of the VoIP based communication and small business telephony products availed by the VoIP providers. 

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