Smart Telephony Platforms: Defining the Future of Business Communication


If your business is still not using VoIP based communication solutions, then there are good reasons to make a switch now. VoIP based communication platforms have been in existence for many years, but the emergence of smart telephony platforms has started defining the new future of business communication. As per the statistics shared by WhaTech, the VoIP and telephony industry will reach 194 billion of market size by 2023. This rise is defined due to the increasing popularity and demand of VoIP communication systems like multi tenant IP PBX, class 5 Softswitch, DID management system, calling card solutions, conferencing solutions, etc. 

With the rise of smart VoIP telephony solutions, the whole spectrum of business and business communication has transformed. The benefits of VoIP-based communication tools have increased.

What is a smart telephony platform?

It is a complete and comprehensive VoIP communication platform with advanced communication features and smart functionality. Within a single platform, you will get access to all major and widely used VoIP communication solutions such as class 5 Softswitch, class 4 Softswitch, multi tenant IP PBX, calling card solution, VoIP billing software, DID management platform, VoIP fraud detection and management software, etc.

It means within a single platform, you will get access to all major and vital business communication solutions.

Let’s delve deeper to see how smart telephony platforms define the future of business communication.

1. Cut costs

A majority of businesses use VoIP solutions because they use internet lines to carry out calls instead of using hardware switch based networks. This reduces the cost of communication for businesses and lower rates help in saving money and better utilization of company funds.

Smart communication solutions in the VoIP industry help in saving costs in multiple ways.

2. Acquisition 

The VoIP based communication solutions such as a class 5 Softswitch solution, WHMCS billing platform, etc. will be available within a single platform. So a business does not need to pay for multiple business communication solutions and their license and setup costs. 

The smart platform will provide all business communication platforms within a single system. Thus, a single license needs to be purchased, plus, only 1 solution needs to be installed. This can save significant money.

3. Communication cost

Similar to all VoIP products, the smart VoIP tools also help in reducing the cost per call or communication. It is a great saving on an ongoing basis. 

4. Maintenance 

As all business VoIP communication solutions are available within a single platform, VoIP businesses don’t need to worry about maintenance efforts and costs for multiple business communication solutions.

5. Higher features

The benefit of using a smart VoIP communication platform is that even if it reduces expenses, it provides way more features than traditional and other standard VoIP communication solutions. For example, a multi tenant IP PBX solution offered by the smart telephony provider also incorporates features of call center software like whisper and barge-in or call queues to provide a better business communication experience. 

6. Excellent security

Many businesses used to restrain themselves to use VoIP based communication for their company due to security concerns as VoIP based communication is carried out via internet lines and it is prone to interception and error. The major advantage of using the smart VoIP software for communication is that it provides integrated security modules or features such as VoIP fraud detection and management software. This platform will detect all major fraud attempts and send alerts to the concerned person to take a look or the required action. In violation of some predefined rules, this fraud management software can also block a user from accessing your VoIP network. This provides the highest security to the users of this business communication solution. 

Along with this advanced security mechanism, this software will also provide standard security measures available in a majority of VoIP solutions such as session border controller (SBC) solutions. 

7. Remote access

One of the major issues with traditional telecommunication networks is you have to use the device from your office as many of them would be desk phones. With the VoIP communication platforms, these issues are overpowered with support for remote communication.

As in the recent past, we all witnessed the way things took a turn due to wars in different countries, COVID 19 pandemic, etc., which forced people to work from home or remote locations. The benefit of VoIP communication tools is that it lets your team collaborate with each other and connect via cloud networks from anywhere. It helps in keeping moving forward despite the situations that may cause challenges.

8. Comprehensive system

The smart VoIP solutions let you build a complete, comprehensive business ecosystem using this platform and simplified integrations. For example, if you need any additional business communication or any other tool along with the business communication platform, you can integrate third party APIs to use it within the same platform. 

9. Better efficiency and productivity 

Automation, accuracy, efficiency, and speed are some of the major advantages of VoIP based communication solutions. Your team will not need to keep manual entries of business conversations or create manual reports. The VoIP platform will record all calls, call log details, as well as, it will provide easy to interpret reports to help you. There are many other operations enhanced with these communication tools to benefit businesses with better efficiency and boosted productivity.

Concluding notes

VoIP platforms like class 5 Softswitch solution, hosted calling card system, multi tenant IP PBX solution, etc. have been benefiting businesses with their amazing features and benefits. The rise of smart telephony software solutions has transformed the way business communication gets carried out using legacy or VoIP solutions with its advanced features and utilities. 

Many companies have adopted this platform to empower their business communication and leverage a plethora of advantages related to smart VoIP software. If your business is still stuck with the outdated business phone system, this is the right time to make a switch to one of the most advanced and reliable smart telephony platforms and witness the growth of each aspect of your business.

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