How to Use a Class 5 Softswitch Solution to Provide Hosted PBX Services?

 The VoIP phone system has been in the industry for many years, but with the invention of 5G, fiber networks, and simplified legislation, the adoption of VoIP communication has rapidly increased. There are different VoIP services that are popular among businesses, but the business phone system is in the highest demand because of the business benefits available to the companies. This behavior has also increased the need for providers to give better services and that also at competitive rates. To provide this service, a business can either use a multi tenant IP PBX or a class 5 Softswitch solution. Using any of these two solutions, business phone services or hosted PBX services can be offered. 

Let’s explore how a class 5 Softswitch software solution can be used to offer the best hosted PBX solution and services to small to large scaled businesses. 


Features: - 

 

The first and foremost thing to consider is the communication and collaboration features that a business requires. A multi tenant IP PBX solution consists of all CTI features, including, but not limited to calling, conference calls, call mute and un-mute, blind and attended call transfer, voicemail, call forwarding, call hold and retrieve, call recording, call detail reports, and more. All of these features are also available in class 5 Softswitch software. Thus, it can be used to cater to business communication needs with ease. A Softswitch solution can also be more robust in many cases as they are developed to handle more concurrent calls and users. 


Billing: - 

 

Billing is another vital aspect of a VoIP business. When a provider needs to handle multiple businesses, multiple extensions, and varied rate cards with add-ons, it becomes necessary to bill each customer accurately. The manual system can be sluggish and prone to manmade errors. This demands a reliable billing system in place. Generally, with a class 5 Softswitch or a multi tenant IP PBX, VoIP software providers integrate a VoIP billing solution. This system automates the whole billing procedure. Thus, along with offering excellent communication features, this software also takes care of the billing aspect. 


Scalability: - 

 

This is another vital component that is taken care of by the class 5 Softswitch software in the VoIP industry. Businesses work hard to grow and expand and any system used for business operations has to be scalable enough to support this growth. The retail Softswitch and a multi tenant IP PBX solution are usually highly scalable and robust. While offering hosted PBX services, the system scalability is easily achievable with this software.  


Concluding notes: - 

 

In conclusion, hosted PBX solution is quite popular among businesses because it lets businesses enjoy all advantages related to VoIP based communication systems without a huge capital investment. The service providers offer these services using either a retail Softswitch or a multi tenant IP PBX. Both have the required functionality to offer expected services and both of these solutions play a vital role. 

If you are looking for the right partner to get a class 5 Softswitch or PBX system with multi tenancy support, then connect with ASTPP. For more details, visit  


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