Is It Necessary to Have Integrated Billing into Class 4 Softswitch?
The VoIP industry is segmented into retail and wholesale VoIP businesses. VoIP Softswitch solutions are used by service providers to complete the whole ecosystem of VoIP telephony. Wholesale VoIP is one of the major segments in the VoIP industry and it completes this ecosystem. A class 4 Softswitch is a feature rich tool that is used to manage wholesale VoIP business.
This solution, traditionally, had only call routing strategies. But, as time progresses, software development companies build custom features into this software such as Transcoding, protocol conversion, reports, and more. A VoIP billing solution is one of the components of a class 4 VoIP Softswitch. Some providers offer a few basic invoicing and billing features. On the other hand, some businesses exclusively recommend and offer integration of a FreeSWITCH billing solution with this wholesale Softswitch.
The topic is still debatable whether a business needs to have a billing system or not, so let’s take a look at it.
Does a class 4 Softswitch solution need to have a VoIP billing software solution?
This VoIP Softswitch is used to manage a wholesale business, which manages massive call volume every second. This is often a huge number and billing each customer using different concurrent calls per second would be a difficult and complicated job. Moreover, wholesale customers are often billed based on different criteria, which vary from a call routing strategy type to cost per call. It is difficult for the manual accounting team to keep track of calls for each customer and generate bills for them.
These facts make it necessary to have a VoIP billing solution in place to automate wholesale VoIP usage based on all different criteria. This would make the whole job efficient and accurate.
Does a class 4 VoIP Softswitch solution need an integrated billing system?
Now, comes an important question, which is whether the VoIP billing software should be integrated when you buy a wholesale Softswitch or not.
Ideally, if you get an integrated billing system with your VoIP Softswitch solution for wholesale business, then it would be a cheaper and better solution. Moreover, you might not need to check the compatibility of the VoIP billing system and the Softswitch solution you are using to run a wholesale VoIP business.
Some providers, as mentioned earlier, provide an integrated billing system with some basic invoicing and billing features. If this is the case, then it will not be useful because a wholesale VoIP business needs a full fledged FreeSWITCH billing solution and not a basic one to provide the required features and functionalities. It must automate the complete billing operation. In this case, it is necessary for a business to invest in buying a VoIP billing system with its class 4 Softswitch software. If the provider does not offer a full fledged billing solution for wholesale VoIP business, then it is necessary to get one and integrate it with the software.
If you are looking for a provider that offers a complete class 4 Softswitch along with an integrated billing system that has all amazing features, then visit ASTPP.
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