Why Is Customization in a Hosted PBX Solution Vital?

 VoIP based business phone systems have been popular among businesses because it offers wide ranging advantages to their users. Traditionally, hardware based private branch exchange systems were available, which were replaced by revolutionary IP PBX solutions. These systems were compact and easy to manage compared to the hardware based solutions. However, there were some factors such as expensive license costs, the requirement of having a technical person to manage the software, and more. The hosted PBX solutions are real saviors for these kinds of businesses that want to use the power of a SIP based business phone system but do not want to get into the technical intricacies and expenses related to managing this software. 

There are several advantages of using a hosted IP PBX software solution, but there can be some limitations and roadblocks as well. One of the major hindrances faced by businesses that want to use the hosted option of this software is the lack of customization options. 


Many hosted PBX service providers offer affordable business phone services along with IP phones, technical support, and more. However, they do not provide the much needed customization services. Often companies fall prey to cheap options and do not consider the importance of customization in a hosted PBX solution. 


If you are one of them, here is what you need to know before making the final decision of choosing your hosted business phone system provider. 


To retain a unique selling point in your business 


Each business is different and each entrepreneur has something unique, which gives the competitive edge to a business. You must also have a unique business model that needs different features in the hosted PBX solution along with what is offered by your provider. If your provider does not have the option to customize the software by adding features that you need, then you would be missing out on that unique selling point in your business and you will need to settle with whatever is available to you. This can be a real setback for competitive businesses. 


To meet fundamental requirements 


Several businesses use one of the best hosted PBX solutions to meet their business communication needs and provide a more feature rich and advanced communication option to their workforce. It is likely that your business phone system provider might not have some of the customization options such as integrating your CRM with the IP PBX software. In this case, it would hamper the basic aim of using this system, which is augmenting the productivity of the team and making their life easier. If a system fails to meet the fundamental business needs, then there is no meaning in using it. 


Concluding notes 


Using a hosted IP PBX software solution over all other options of IP PBX solutions has cost benefits. To reap the major returns from this solution, a business needs to have a solution that supports customization as per the business needs even if it costs additional. 

If you are in quest of one of the top hosted PBX solutions that can be easily customized as per the business needs, then get in touch with ASTPP. To learn more about offerings of ASTPP,  

Original Source From: - 

https://smarttelephonyplatform.wordpress.com/2023/05/29/why-is-customization-in-a-hosted-pbx-solution-vital/ 

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